Are you looking for a help desk for your customer service center? Consider LiveAgent a robust, whole help desk solution that uses multiple channels to ease the communication between you and customers. This article about LiveAgent reviews and their key features explores whether it’s the right help desk solution for your business needs.
LiveAgent Overview
Before covering the LiveAgent reviews part, let’s discuss have a quick overview. LiveAgent is a cloud-based help desk software offering various features to help businesses efficiently manage customer support operations. Some of its notable features include:
- Multi-channel support (email, chat, social media, voice)
- Built-in live chat
- Ticket management and automation
- Knowledge base and self-service portal
- Reporting and analytics
- Third-party integrations (Salesforce, Shopify, Zapier, and more)
LiveAgent offers a user-friendly interface that makes managing customer communication and support requests easy in one place. With LiveAgent, you can seamlessly integrate and manage multiple communication channels from a single dashboard.
LiveAgent also offers robust automation and reporting features to help businesses improve their customer support operations and track their performance effectively.
LiveAgent Review – Features Section
Multi-channel Support: LiveAgent supports multiple communication channels, including email, chat, social media, and voice. With LiveAgent, you can manage all customer interactions in one place, ensuring a seamless customer experience across channels.
Built-in Live Chat: LiveAgent’s built-in live chat feature enables businesses to offer real-time customer support on their websites. The live chat feature has customizable chat windows, canned responses, and proactive chat invitations.
Ticket Management and Automation: LiveAgent offers a comprehensive ticket management system that allows businesses to track and resolve customer support requests efficiently. The platform also offers automated ticket distribution, tags, and statuses to streamline workflows and improve response times.
Knowledge Base and Self-Service Portal: LiveAgent’s knowledge base and self-service portal provide customers instant access to helpful resources and guides. This reduces the need for repetitive support requests and frees agents’ time for more complex issues.
Reporting and Analytics: LiveAgent’s reporting and analytics features provide businesses valuable insights into their support operations’ performance. The platform offers detailed reports on response times, ticket volume, customer satisfaction, and more.
Third-Party Integrations: LiveAgent integrates with a wide range of third-party tools, including Salesforce, Shopify, Zapier, and more. This allows businesses to streamline workflows and connect LiveAgent with other operations management tools.
LiveAgent Reviews by Active Users – Pros and Cons
Source: G2 Crowd
LiveAgent Reviews – Pricing:
LiveAgent offers multiple pricing plans to suit businesses of different sizes and needs. The plans are based on the number of agents and features required. The plans start from $15/month/agent to $39/month/agent for the all-inclusive plan.
LiveAgent also offers a 14-day free trial that businesses can use to test the platform’s features and capabilities.
Conclusion
LiveAgent is a powerful, all-in-one help desk software that offers a range of features to help businesses manage their customer support operations efficiently. Its multi-channel support, built-in live chat, ticket management and automation, knowledge base and self-service portal, and reporting and analytics features make it an excellent choice for businesses of all sizes. Sign up for LiveAgent today and take your customer support to the next level!
