Help Scout Reviews: The Help Desk Software which actually Helps

If you’re looking for a help desk software solution, you might have many options to consider. In this article based on Help Scout reviews, we’ll look closer at the features & benefits of the platform and alternatives and competitors in the market.

Help Scout Overview

Help Scout is a cloud-based help desk software that enables businesses to manage customer inquiries and support tickets in a centralized location. The platform boasts of repeat customers due to its strong value proposition to customers and prospects. 

Help Scout Reviews: How Can Help Scout Help Your Business?

Customer Support

Help Scout’s shared inbox enables teams to manage customer inquiries and support tickets efficiently. With features like automated workflows and collision detection, teams can ensure that each inquiry is handled promptly and professionally.


Help Scout’s knowledge base empowers customers to find answers to common questions without contacting support. Hence the feature can help reduce support ticket volume and improve customer satisfaction.


Help Scout Workflow is a feature that enables businesses to automate their customer support processes. Therefore with Workflows, businesses can create rules that will trigger specific actions in response to certain events or criteria.

Live Chat

Help Scout offers a comprehensive solution for customer support, allowing you to seamlessly provide live chat support, guide customers to your help center articles, or even do both simultaneously, all from a single platform.

Customer Management

With Help Scout, you can access customer data, previous conversations, and app activity for every support request. Hence such a feature allows you to provide faster and more personalized customer support.

Analytics and Reporting

Help Scout’s reports and analytics provide businesses with valuable insights into team performance and customer satisfaction. Therefore, with this information, businesses can identify areas for improvement and optimize their support operations.

HelpScout Beacon

With HelpScout Beacon, customers can access their support history, engage in live chat, and find relevant help content seamlessly within your website without needing any redirection or external platforms. Hence this brilliant feature empowers you to be proactive in customer support by sending messages to promote new initiatives, update customers on essential events, and provide proactive support to those who need it.


Help Scout integrates with popular tools and apps, such as Shopify, Slack, and Salesforce, enabling businesses to streamline workflows and improve productivity.

Help Scout Reviews: Pricing

Help Scout offers various pricing plans to suit different business needs and budgets. The plans are based on the number of users & the number of inboxes and start from $20/month for one user and one inbox.

Help Scout Alternatives and Competitors:

If you’re considering Help Scout, it’s worth exploring some of the alternatives and competitors in the market. Here are some options to consider:


Zendesk is a help desk software solution that offers a range of features, including ticket management, knowledge base, and reporting. Compared to Help Scout, the platform is more expensive but offers more advanced features and customization options.


Intercom is a customer messaging platform that offers features like live chat, targeted messaging, and a knowledge base. While not strictly a help desk software solution, Intercom can be used to manage customer inquiries and support tickets.


Front is a shared inbox software that enables teams to manage customer inquiries and support tickets in a centralized location. Compared to Help Scout, Front offers more advanced collaboration and automation features.


Freshdesk is a help desk software solution that offers features like ticket management, knowledge base, and reporting. Compared to Help Scout, Freshdesk is more affordable but offers fewer customization options.

Help Scout Reviews by Active Users – Pros and Cons


  • The email templates and automation features in Help Scout make it easy to keep your support conversations consistent and efficient.
  • The reporting and analytics tools in Help Scout are robust and provide many insights into your team’s performance and customer behavior.
  • The integrations with other apps and tools (such as Zapier) are easy to set up and use and help to streamline your workflows.
  • The mobile app is handy and allows you to manage your support requests on the go.
  • The chat feature is excellent for real-time support and can be customized to fit your branding.


  • The search functionality could be improved to make finding and organizing older conversations easier.
  • Some reporting and analytics features are only available on higher-tier plans, which can be costly for smaller businesses.
  • The app can sometimes be slow to load or glitchy, which is frustrating for support teams trying to respond quickly.

Source: TrustRadius(8.7/10)


 We hope you liked our article based on Help Scout Reviews. In conclusion, Help Scout is a versatile customer service software that can help businesses of all sizes manage their customer support inquiries. 

If you’re looking for a customer service software solution, we recommend trying Help Scout. You can test the platform’s features with a free trial and see if it fits your business correctly.


Hi folks, I head the content and product research at True Information. Write to us for any questions you may have regarding our content and community.
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